I’m Getting A Little Better At This…
September 16th, 2007
As it turns out, not only is having a lot of time to yourself a good reason to blog, but now another reason has presented itself: football season.
So, as the boys watch their game, I slip into the bedroom and sit here wondering what the hell I’m going to write about. I guess I’ll just start with recent news and go from there.
First off, I was offered an Assistant Manager position at work. There is one drawback: the position isn’t available here, but at another store where I plan to transfer to this Spring for school. Apparently the manager at the other store is in need of assistant managers and my current manager told me she would train/prepare me for the position, but it would not take effect until I transferred. Normally I would be ecstatic about this, but the other manager, I am told, is much like one of my current assistant managers. And there are days when that woman will not leave me alone. Whether it’s me not moving fast enough, or me not doing something quite up to her standards, I’m always hearing about it. For example, when there’s only 2 of us and she takes a break, I can only help one customer at a time. One way to increase conversion of walk-ins to customers is conversation on the sales floor. So, it’s really difficult for one person to strike up a conversation with everyone that walks in when she is the only one on the floor available to ring sales, answer questions, greet people, and finish any projects given to her. Therefore, I get a little annoyed when she tells me conversion has dropped (by a small amount, I might add) and the first thing she asks me is, “What happened while I was on break?” But not in a simply curious tone of voice, it sounded more like, “What weren’t you doing with the customers that caused conversion to drop?” as if I was slacking and wasn’t doing my fair share.
The other problem is UPT (units per transaction), which is also increased by customer conversation and generally working with people to make sure they’re getting everything they need. This particular manager will spend a significant amount of time with one person, skyrocket her UPT, and then move on to spending a lot of time with another customer. So she does few transactions with high UPTs, while the rest of us have to ring all of the other transactions. So while I’m doing 3 times as many transactions, my UPT is 3 times lower than hers. And she wonders why the rest of us can’t get our UPT up. Good Lord. It’s exhausting.
So knowing that my manager-to-be is a lot like my current assistant manager, really scares me. I’m not sure I want to work for that. In all fairness though, my AM does give me compliments at times also, just not as often as the overly-done-constructive-criticism. But looking on the bright side, most managers don’t work at the same times.
That’s basically all the news I have at the moment. JN and I are going “ring-looking” Wednesday…just because.
. But now that the football game is over (I think), I’m going to spend a little time with him before another school week begins. Have a good week everyone, in case I don’t write. This writing-on-football-Suunday’s thing may actually become quite routine.